Refund Policy

1. Summary

EveryGen AI is operated by azen, an individual developer. This page explains when generation credits are returned and when a payment can be refunded. It works together with our Terms of Service and does not limit rights you have under mandatory consumer law.

Questions and requests: hello@everygenai.video. Include your account email and, for a payment, the order reference or the receipt from the payment provider. Never send full card numbers.

2. Failed videos and images

Credits are reserved when you submit a task. If the provider rejects the request or the task fails, the credits for that task are returned to your balance automatically. If a submission is left uncertain (for example a timeout), credits can stay reserved while we check; email us with the task ID and we will resolve it.

A video that was produced correctly but is not what you imagined is not a failed task, and its credits are not returned. Try a clearer photo, or contact us if the output looks broken.

3. Refunds for payments

• Duplicate, incorrect or unauthorised charges: we will refund them in full once confirmed.
• Unused credit packs: if you bought a credit pack and have not used any of its credits, you can ask for a refund within 14 days of purchase.
• Used credits: credits that have already been spent on generations are not refundable, because the work has been delivered and paid for with the provider. Where a generation was delivered faulty because of a problem on our side, we will return the credits or refund the equivalent amount.
• Service problems: if a paid feature was not delivered as described, contact us and we will put it right or refund the affected amount.

When a payment is refunded or reversed, bonus or promotional credits granted with it may be removed, and refunded credits can no longer be used.

4. Subscriptions

You can cancel at any time from your subscription controls or by emailing us. Cancelling stops future renewals; you keep access and any remaining credits until the end of the period you already paid for. Subscription credits do not roll over and are not refundable once the billing period has started, except for the cases in section 3. If you were charged for a renewal you did not intend, tell us within 7 days of the charge and we will review it.

5. Your legal rights

Some countries give consumers a right to withdraw from a purchase within a set period, or other rights that cannot be waived. Nothing on this page removes those rights. Where the law gives you the right to cancel a digital purchase and you ask us to start delivering it straight away, using credits can end that right for the credits you used; unused credits stay covered.

6. How refunds are paid

Approved refunds go back to the original payment method through the payment provider, usually within 5 to 10 business days, depending on your bank. We cannot refund to a different account or in a different currency.